FAQ

When do you do delivery?

KB/Seria/Lumut area : Tuesday - Friday, 6.30 PM - 8.30 PM

Tutong/Bandar area: Friday*-Saturday, 1.00 PM - 6.00 PM

Same day delivery will not be entertained. We only deliver orders that were at least 1 or more days before delivery day. For customers living in Bandar area, cut-off time is every Friday, 10 PM. Any orders made after the cut-off time will only be processed on the following week.

 *Subject to availability

 

Can I cancel my order?

You can cancel your order the latest 2 days prior your delivery. Any cancellation request in the last minute will result in a warning and blacklisted from the priority of preparation of your future order.

For pre-order items, you cannot cancel your order once you have paid your deposits. Any cancellation request in the last minute will result in an immediate blacklist from the any pre-order items in the future.

 

How long can you keep my order?

We can hold on to your order to a maximum of one week after which we will need to cancel your order should you not be able to collect your order without any good reasons. Repeated actions of delaying order collection will result in a warning and blacklisted from the priority of preparation of your future order.

 

Is your item in stock?

All our items sold in the website are in-stock. When the items stock is less than 10, a "x available" identification will appear. If you do not see this identification, this means we have a lot of stock for those particular items.

 

What is difference between Standard-sized and Mini-sized sleeves?

Sleeve Size Use for
Standard Magic the Gathering, Pokémon, Digimon Card Game
Mini Yu-Gi-Oh!Cardfight!! Vanguard